It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low and SAVE you money!
Vapor Lounge proudly provides a 30-day return policy on all unopened and unused goods, excluding liquid and discontinued items. Products must be unused, in their original, unopened packaging and with original receipt in order to be returned. You may not return consumable items. This includes, but is not limited to: liquid, coils, pods, cartridges, and batteries. If an item needs to be returned or exchanged please let us know via email, phone or mail. We will respond within 1-2 business days to confirm that the item is under warranty. The item(s) will then need to be mailed back to us. Once we receive the item(s) we will then ship your new item(s) back to you at our cost. If an item needs to be returned, please follow the same steps as above and once we receive the returned item(s) we will process your refund within 24-48 hours minus a 20% restocking fee.
Customer satisfaction is our top priority and to help ensure that you are satisfied with your product, we offer a 30-day limited warranty against any and all manufacturing defects on non-consumable items.
Thank you for shopping with us!