Return to Help Index
Guarantees
Vapor Lounge Guarantee
  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Vapor Lounge proudly provides a 30 day satisfaction guarantee and warranty on all E-Cigs and their parts*. If you find your E-Cig is not up to your standards, we will gladly replace or exchange any item you are not happy with that is under warranty. We cannot return or exchange V-Lixir. If an item needs to be returned or exchanged please let us know via email, phone or mail. We will respond within 1-2 business days to confirm that the item is under warranty. The item(s) will then need to be mailed back to us. Once we receive the item(s) we will then ship your new item(s) back to you at our cost. If an item needs to be returned, please follow the same steps as above and once we receive the returned item(s) we will process your refund within 24-48 hour minus a 20% restocking fee.
 
*We unfortunately are not able to provide a warranty for Disposable E-Cigs, Low Resistant Atomizers, Cartomizers and V-Lixir due to the nature of these products.
Privacy Policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.